We strive to deliver your purchased product in shortest time possible. Order will be processed as soon as the Contract is firmed. It will be delivered by our courier partner from Monday – Friday, excluding weekends and public holidays

Your order will be delivered to your requested address. At the moment, delivery services are only available within Peninsular Malaysia, East Malaysia and Singapore. It is crucial that during the delivery, someone from your end acknowledges acceptance of the parcel. 

Company shall not be held responsible or liable for any damage once the parcel has been delivered. It is the customer’s responsibility to verify that the parcel is received in good condition. Once a parcel has been acknowledged by your end, the Company shall not be liable for any damage claim whatsoever.

Company shall not be held responsible for any undelivered order resulting from wrong and / or unclear address provided during your purchase.

We currently DO NOT accept orders from international customers except Singapore. Delivery is not available for addresses with P.O. Boxes. Your order will be delivered to your requested address. At the moment, delivery services are only available within Peninsular Malaysia, East Malaysia and Singapore. It is crucial that during the delivery, someone from your end acknowledges acceptance of the parcel. 

Company shall not be held responsible or liable for any damage once the parcel has been delivered. It is the customer’s responsibility to verify that the parcel is received in good condition. Once a parcel has been acknowledged by your end, the Company shall not be liable for any damage claim whatsoever.

Company shall not be held responsible for any undelivered order resulting from wrong and / or unclear address provided during your purchase.

We currently DO NOT accept orders from international customers except Singapore. Delivery is not available for addresses with P.O. Boxes. 

An estimated delivery time will be provided to you once your order has been placed. Delivery time is based on estimation, which starts from the date of shipping, and NOT from the date of order. Delivery time is to be used as a guide only and is subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 4 business days from the date of your order.

Date of delivery may vary due to courier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments due to limitation sets by our courier partner.

All shipping costs shall be borne by customers including returning of product and / or any second attempt of shipment. Shipping costs are non-refundable. In case of refund, the cost of return shipment will be deducted from the refund amount.

Sales tax may be chargeable according to the province or territory to which the item is shipped.

Standard Shipping:
5 – 8 business days
RM7 For West Malaysia
RM20 For East Malaysia
Free shipping for orders above RM250.00

Once we ship out your parcel, you will receive a tracking number via the registered email. Alternatively, you may check your tracking number in your account area.

If by organic it means plant or animal origin then yes our products uses predominantly plant origin actives.

Our products are proudly made in Malaysia by a halal certified manufacturing facility with GMP status.

All ingredients are listed on the labels as required by law.

Putryana does not do any form of animal testing.

Our products are generally safe for all ages but its mostly for adults. There is a range of products that are in development for children that is coming soon.

Our products are generally safe for pregnant women. However if in doubt always consult an expert medical practitioner.

Our products are generally safe for all skin types and great care has been taken in the selection of ingredient if in doubt always try on a small patch of skin and look out for any adverse reactions. If problems exist, please stop and consult a medical expert.

If properly stored all our products have a minimum of 2-3 years from the date of manufacturer.

We are here to serve and provide advise on our products and their usage. We will be pleased to hear from you and offer any assistance in the choosing and usage of Putryana products.

Returns of purchased product must be done within 3 calendar days from the date you received it.

To be eligible for a return, the product must be unused and in the same condition that you received it and in its original packaging. Original receipt as proof of purchase must be provided.

Depending on quantity, we may use layers of bubble wrap or a box to pack the products. “Fragile” label will be used to indicate parcel handling requirement by our shipping partner. Customer shall bear the cost of return parcel

We will assess the authenticity of your claim once we have performed a thorough investigation. If your claim is approved, a notification will be sent to the user, and a refund process will be initiated.

The maximum refund offered is the value of the product. We shall not be liable for any further losses or compensation claim.

How to Request a Refund
Contact our team within 14 days of delivery:

WhatsApp: +6011-11179207


Our team will provide a simple refund form for you to complete

Submit the following:
- Completed refund form
- Photos of the product
- Your order number
- Brief reason for return



What You Should Know:

1)Refunds are processed in Malaysian Ringgit (RM)
2)Products should be at least 80% full
3)One refund request per order
4)Processing time is up to 14 working days
5)Shipping fees are non-refundable
6)Any loyalty points earned will be adjusted
7)Each refund request will be carefully reviewed by our team to ensure the best possible resolution for our customers.
8) Refunds are only for purchases from www.putryana.com

Eligible reasons for monetary refund:
1) Only if the skincare casuses irritation or a negative reaction for the user.

Please ensure you have the following before applying for the refund:
1) Images of the product before unpackaging
2) Your skin condition before and after applying our skincare

Note: Users who do not have the 2 items mentioned may be denied a refund request upon further investigation

We accept:
- Visa
- Mastercard
- Debit cards
- Credit cards
- Online banking FPX
- Boost
- Grabpay
- MAE
- Duitnow QR
- ShopeePay
- Touch & Go

Unfortunately, we cannot accept cash on delivery at the moment.

Your credit card will be charged as soon as your order is accepted and processed.

Yes we do have a payment by installment plan which can be viewed and selected upon checking out.

We are using:
- Atome
- GrabPay

For every successful transaction, we will send a confirmation order via the registered email. Alternatively, you may check your confirmation order in your account area. 

You may check the status of your order in your account area.

Coupon codes may or may not be stackable depending on the conditions set on the coupon as determined by us.